We hate when this happens. It doesn't happen often, but every once in a while there is a mix up at the post office. Sometimes, the package is lost, other times it was delivered to the wrong address. More often than not, it gets sorted out in a few days when the package is returned. Here are some steps to take in the meantime:
Check to see if the package was left in another place on the property
Print off and leave this note for the postal carrier
Either way, we will make sure you get your socks. If you're able to, please wait 36 hours. If you need them promptly, we can send a new order as soon as possible. Just send us an email at firstname.lastname@example.org .
Our socks are designed by our Creative Director, Madison Kinast, in Indiana. She studies the life of the saint (or whatever image she is designing) and prays about the work. Once there is a concept in mind she start to develop the main image and other elements that were important to the life of the saint. This isn't as easy as it sounds since the designs are knit into the fabric. Once she has a couple design options, she gets feedback from the team and makes any final edits before they are sent to our contract manufacturer where the socks are responsibly manufactured in China. The manufacturer ships them directly to our warehouse in Indiana where we do a final inspection before they land in your mailbox.
We hope to have many saints, but we release on new design each month! Be sure that you've signed up for our newsletter at the bottom of our homepage so you'll know when they are available! If you'd like to add a design suggestion to our suggestion box, fill out this form:
We do offer custom designs on a limited basis and accepted at our desecration.
Here's the details:
If approved, the minimum order is 600 pairs
Design time would take about 3 weeks. Designs can not have a lot of detail since the images are knit into the fabric and can only be 6 colors including a solid toe, heel and cuff that are all the same color.
You would get two free revisions. Additional design revisions that would be an additional charge of $100/hr (one hour minimum).
You can request a pre-production sample for $50 which takes about 15 days
Bulk production takes about three weeks from final design
We can usually pick, pack, and ship your order in 1-3 business days + shipping time as long as we have everything in stock. While we don't anticipate running out of sock on any items, in a rare circumstance, it could take up to three weeks to get part of your order.
Each volume discount is only valid for that particular order. If you place a second order, you'll need to use the discount code that matches up with the number you are ordering with that particular order.
We don't need to collect tax since you are selling the products to the end user. Also, we only offer the fundraiser to non-profit organizations which would be tax exempt. Our website is only set up to collect sales tax in Indiana since that is where we are based. If you are from Indiana or for some reason it is charging you sales tax:
There are no restrictions on which socks you can sell. The adult socks are listed on the discount chart only to give you an example of profit potential. However you're welcome to sell any items that are in our fundraising catalog. The total percentage is what will be calculated at checkout.